FAQ

How do I install the custom icons?

We have guides that show you step-by-step on our website here! Please note the icons need to be set up manually and are not automatically applied.

A tutorial is also included when you purchase the pack as well but we recommend viewing our site for the updated versions.

What are shipping times?
For in-stock orders, they'll be mailed out on a weekly basis. Please see our Shipping and Handling page for more information!

What is a preorder item?
"When pre-ordering this means you are purchasing an item that has not yet been produced. It is essentially reserving the item in advance before it is in-stock. Preordered items will not ship immediately and can take several weeks to months to be produced, quality checked and then shipped out. This helps for me to adjust and order an appropriate amount of the items so satisfy all customers and also fund larger production numbers.

What are your return/refund policies?
All sales are final and we do not offer any refunds, returns, or exchanges. If your item was damaged upon arrival or you received the wrong item, please email us at info@cremechii.com with your name, order number, and photos of the order within 10 days of delivery so that we can sort the issue out for you!

I just tracked my order and it says it was returned to the sender.
Mails usually get returned to me due to either insufficient address or when the receiver does not pick up the package from the post office for a long time. In these cases, we're able to re-send the package to you, but you'll need to cover the reshipment costs. Please check on the tracking page often to stay updated on the delivery status and avoid your order being returned.

Do you ship internationally?
Yes, shipping is worldwide! However, the customer is responsible for any custom fees, VAT, duties, and/or taxes that may incur. All shipments also will receive tracking information.

What shipping options do you offer?
To ensure that all customers receive their packages safely, we use USPS First Class shipping for all domestic packages and USPS First Class International for all international packages. Tracking comes included with each order and you will be notified of your tracking number via email once the package has been shipped.

Can I edit your art?
Absolutely NOT, I don't feel comfortable with edits or drawing over my work, especially because so far everyone who did has removed my watermark.

I have another question not answered here.
Please email our support team at info@cremechii.com with any other queries!